Privacy Policy

ACI EUROPE (Airports Council International European Region) (hereafter “ACI EUROPE” or “We”) is committed to protecting your privacy. This Privacy Policy explain how we collect, use and protect the information we collect.

This Privacy Policy is a binding agreement between you and ACI EUROPE. It may be updated periodically, so we recommend that you check it regularly. By continuing to use our services after any changes are posted, you accept those changes.

USE of your information:

ACI EUROPE collects and stores information you provide through our website (and affiliated sites such as Airport Carbon Accreditation, SESAR Deployment Airport Grouping (SDAG), etc.), or via phone, email, in person, or other means. We collect and record in our database your contact details when you request information, subscribe to newsletters, purchase products or services, participate in competitions, or use any other services. To access these services, you must provide personal information, as defined in EU Regulation 2016/679 General Data Protection Regulation (GDPR), which may include, but is not limited to, your full name, email address, date of birth, job title, company name, company address, telephone number, and credit card details. We also store your CV when you apply for a position at ACI EUROPE.

We use this data for:

Keeping you informed about the latest events in the air transport industry through our publications, events and meetings;
Enhancing security by protecting against fraud and abuses;
Improving our answers to the needs and expectations of our members and audience.

We use the information you provide to respond to your requests, communicate with you, share information about our organisation and the air transport industry, and personalise and improve our services. To purchase specific publications (as the ACI World Economics Report) or services (as Airport Carbon Accreditation, ASQ, etc.), or on occasion to pay membership fees, you must submit financial information along with specific personal data, which we use to process your payment for the goods or services.

If you are actively involved in a committee, task force or any other working group within our organisation, we might need to collect your personal data to organise and manage meetings for the group. This information is used exclusively for this purpose and stored on our secured systems. You may request the deletion of such data at any time by sending us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or notifying the Staff Liaison of the group with whom you are in regular contact.

Whenever users visit the ACI EUROPE website, information is collected anonymously and used to report on traffic and general usage statistics, without identifying individual visitors. ACI EUROPE uses this information to improve its website visibility and enhance its content by understanding which pages and features attract the most interest. We treat this information as non-personal and do not attempt to link it to personally identifiable data, unless required by law.

Information from Others: We might receive information about you from third parties whom you authorise to interact with us. That may include your name, and any other information used by that third party to identify you.

Sharing Your Information

We may share your information within the Airports Council International organisation (ACI World and other ACI regional organisations) and members. According to Article 4.3 of the ACI EUROPE Statute, any member of ACI EUROPE is de facto member of AIRPORTS COUNCIL INTERNATIONAL (ACI). This also includes the SESAR Deployment Airport Grouping (SDAG), when an airport is also a member of the Grouping. When using your data, these organisations have expressly stated that they comply fully with the General Data Protection Regulation.

Third-Party Service Providers: We may share personally identifiable information with third parties only as described in this section.

ACI EUROPE secures the services of other companies and persons to perform specific business functions, including but not limited to website development and maintenance, marketing, preparation of events, accounting and payment processing. We may also share your information with public authorities and experts they commission to contribute to public consultations. These third parties have access to the information we collect as needed to perform their tasks, but they may not use it for any other purposes. Even if their headquarters are outside the European Union, they are required to provide us with a certification of compliance with the General Data Protection Regulation requirements (or other applicable legislation with equivalent protection).

Survey Data: ACI EUROPE may conduct industry and customer surveys. Your personal information is not linked to your survey response, unless you specifically choose to provide your contact details in the survey. Survey responses are reported only in aggregate and will not be connected to any personal data, except for the IP address, which is automatically stored upon receiving a new submission. Participation in our surveys is voluntary.

Communications: ACI EUROPE regularly issues communications on the latest developments, trends, and innovations in the airport and broader aviation industry. If you have subscribed, or otherwise given consent to receive these messages, we will use your personal contact details to share news and insights with you.

You can unsubscribe from our communications at any time by clicking on the “Unsubscribe” button at the bottom of our emails or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Events: ACI EUROPE Conferences are organised in cooperation with subcontractor companies. Invitations and promotional content regarding these events may be sent on behalf of ACI by these companies, who are authorised to do so under our terms of cooperation. If you choose to attend an event, these companies may collect your contact details and store them to inform you about future editions of that conference.

All subcontractors will ensure full compliance with General Data Protection Regulation and will provide ACI EUROPE with a certificate of compliance.

You can unsubscribe from event notifications at any time by clicking on the “Unsubscribe” button at the bottom of the emails or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

To view the list of ACI EUROPE Events and Conferences, click here.

Website: As mentioned before, the data we collect about users when they browse our website is used to analyse traffic and usage. This aggregate data helps us assess and improve our website and is stored in a way that ensures full anonymity.

If you choose to submit personal data for publication on public sections of our website (e.g. ACI EUROPE WBP online directory), please note that ACI EUROPE cannot be held responsible for its potential misuse.

Links to Third Party Websites: The ACI EUROPE website (and websites of our services, as mentioned before) contains links to third-party websites, including public forums (e.g., chat rooms, forums, message boards and/or news groups) and Google, which are not owned or affiliated with us. These links do not imply an endorsement of the linked websites or the products and/or services offered there. We have no control over and are not responsible for the privacy practices or the content of those sites. These websites may or may not have their own privacy policy. This Privacy Policy applies only to our website (and those of our services) and not to any third-party websites we link to. We encourage users to contact those sites directly regarding their privacy practices.

Cookies: A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie is stored by a web browser and is valid until its set expiry date, unless deleted by the user before that date; a session cookie, on the other hand, expires at the end of the user session, when the web browser is closed.

Cookies typically do not contain any information that personally identifies a user. Still, the personal details we store about you may be linked to the information stored in and obtained from cookies.

Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website usage through cookies. The data gathered is generate reports on website activity. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

Most browsers automatically accept all cookies by default. You can adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies altogether. Please check your browser’s help section or use our cookie management tool (small blue icon) at the bottom of your screen for instructions on how to do this.

Legal basis of the data processing: We process your information based on your consent, the proper performance of your contract with ACI EUROPE or the purposes of the legitimate interests pursued by our Association, whose primary objective is to work together to ensure effective communication and advocacy with legislative, technical, environment, passenger, commercial and other interests.

We will store your personal data until the purpose for which it was collected no longer applies, or for the period required by the legal statute of limitations under Belgian law.

Legal Purposes: We may disclose your information if required by judicial or governmental orders, warrants, or other legal obligations. Additionally, regardless of any other terms in this Privacy Policy, we reserve the right to use, disclose and/or share your personal and non-personal information to investigate, prevent or take action regarding illegal activities, suspected fraud, and situations involving potential threats to physical safety.

With Your Permission: For situations other than those described in this Privacy Policy, we will notify you when personally identifiable information might be disclosed to a third party. You will have the option to opt-out of sharing your information.

Our Security Practices

We use commercially reasonable security measures to protect our databases and information from loss, misuse, destruction, unauthorised access, alteration, or inadvertent disclosure. We use Secure Sockets Layer software to encrypt the information submitted during any online transaction. Our customers’ financial information is stored in a secure facility and accessible only by authorised employees and third-party service providers who need access to perform their duties.

ACI EUROPE is committed to using secure data networks and storage systems with IT Solution Providers who fully comply with GDPR regulation.

Your Choices

You can choose not to provide personally identifiable information, though some services, such as subscribing to newsletters or joining ACI, require it.

You may opt out of receiving emails or other communications from us and our partners and subcontractors at any time by clicking on the “Unsubscribe” button at the bottom of any message or contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you request the removal of your personally identifiable information from our database, please note that it may not be possible to delete it entirely due to backups and records of deletions. Additionally, we cannot remove personal information required by law (e.g. for tax purposes, notices, etc.).

To request the removal of your personal information, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with “Remove from Database” in the subject line. We will remove you from our databases within ten business days of receiving your request, except where we are legally required to retain the information. You may also request to review or amend any personally identifiable information we maintain about you by sending a written request. We may take reasonable steps to verify your identity before fulfilling such requests. Please note that if you opt out of our marketing communications but have purchased a product or service from us, you will continue to receive communications related to your specific purchase.

Changes to Privacy Policy

As mentioned above, this policy may change over time, so we recommend you review it regularly. Your continued use of our website after any change are posted will constitute acceptance of those changes. If we plan to use any personally identifiable information in a manner materially less restrictive than what was stated at the time the information was collected, we will either attempt to obtain your consent before implementing the change or, in the absence of your consent, the new policy will not apply to information collected prior to the change.

Applicable Law and Choice of Forum

By visiting our website, you agree that any dispute relating to or arising from this Privacy Policy shall be exclusively resolved under Belgian Law.

Last Updated

This document was last updated in June 2025.

Contact Us

If you want to access your data, have any questions, comments or concerns about this Privacy Policy, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at +32 (0)2 552 09 80.

You have the right to lodge a complaint with the Belgian Data Protection Authority at https://www.gegevensbeschermingsautoriteit.be/

You may also write to us at:

ACI EUROPE
37-40 Boulevard du Régent (5th floor)
1000 Bruxelles
Belgium